The Business

THINKBIKE is a Dublin Bike Shop opened over 11 years ago by John Clarke a well know cyclist and all round bicycle guru. ThinkBike is run by cycles that have real passion for the sport with all staff members involved in some form of the sport. THINKBIKE which was set up to promote cycling both as an exciting leisure activity and also to make commuting by bike the most practical solution to Dublin’s transport problems. ThinkBike is open 7 days a week in the busy suburb of Rathmines, It holds a large selection of stock including mountain bikes, road bikes, commuting bikes, bike accessories, and clothing. ThinkBike also have a very busy dedicated workshop for all bike servicing and repairs. Visit their website www.thinkbike.ie

The Challenge

ThinkBike for a number of years had used manual systems in store such as the powerful Pen and Paper but found that as they got busier and the business was growing so fast that this system was just not suitable. ThinkBike realised that they needed a system that could record customer information that could handle serialized items and that could control their stock not to mention control all POS activities and give them full reporting on the business. ThinkBike also needed a system that could manage and control their busy workshop located a minute walk for the shop. The needed all these features and they needed it to be user friendly and reliable, also that implementing this system that it could be shown to save them thousands of euro in admin and stock issues and save them hours each week in manual administration tasks.. “ Not asking for much “

The Results

Positive Solutions as normal are very hands on we do not stop until we achieve everything we and the client agree on and that is what we did, We implemented Microsoft Dynamics RMS into John’s business we set up an easy to use system that saves them not only money but also time which I suppose is money! We trained John and his staff on the use of the system, stock control, reporting we implemented a system for the bike to work scheme and we set up work orders so that workshop repairs and servicing are handled effectively. ThinkBike have been a client of ours for a number of years and both John and us at Positive have a great business relationship and strive to get as much out of the system as possible. We also by setting up Microsoft Dynamics RMS have helped John and ThinkBike save hours of manual administration and book keeping and the monetary benefits are still happening. John also has a database of all his clients and all his sales so he knows exactly what his client have purchased from him and what they will likely need for the future. “ Quite a nice little system”

Client Testimonial

“Couldn’t cope without Microsoft Retail Management System! It does what it says on the tin but only because I chose the correct partner for the implementation and support” – John Clarke ThinkBike

Get in touch with us

As always, just give us a call to discuss your specific requirements. We are more than happy to help. Our telephone number is 01 6296058.