Nuts & Grains is a natural food store in Mullingar Co WestMeath, set up on a wing & a prayer back in 1985 by Marion’s aunt Rita McKeon. Tucked away on a back street, ‘Only a few people had an awareness of what we were about’, in 1985. But here we are today a thriving Omni channel business, growing every day.
Marion’s Mum, Kathleen, ran the store until Marion took over in 2009 & between the family they have made Nuts & Grains the midlands premier destination for health & wellbeing.
30 Years a Happy Healthy Business
Over 30 years on & our ethos is still the same – A friendly, approachable environment providing the latest in quality wholefoods, nutrition, natural skincare & groceries.
Our webstore is just a virtual extension to our bricks & mortar premises – ran by our highly trained & committed in-store team. Tightly integrated to our POS we are as effective online as we are in store and we want our experience to be the same no matter where you purchase from us.
Delivering effectiveness and integration
We knew that we needed a very good POS system to help us grow, and number of years ago we chose RMS for this, we also needed a local partner that would help and support us. We needed a company that knew our business and understood where we wanted to get too. We as a family business and based in a thriving midlands town were bucking the trend of large shopping malls so we knew we were doing something right, we were effective in giving superior customer service and a great customer experience, simply we knew what our customers wanted. Knowing the customer was helped by having a POS system supported and implemented by Positive Solutions, managing our stock, ordering the right products, gathering customer information and reporting on all this data was made easy with our POS system, and Positive Solutions were always there should we need them especially for training and support.
It was easy then, when we wanted to make our way online who to ask! Positive consulted with us and we moved with them and NitroSell for our e-commerce platform, Positive are NitroSell’s premier partner in Ireland. We asked questions from them of how we would be most effective and how we could automate as much of this as possible, we run the POS extremely efficiently and have a really good understanding of it, we wanted the same for our online store.The total solution suggested was fully integrated, our sales we receive online make their way to the POS system from Positive. Our stock is updated immediately once the order is processed so we have no duplication of work which we really wanted to avoid, another bonus is that the integration automatically creates new customers in our POS, we have integration to other external tools for marketing also.
Our business Implemented a totally integrated solution with minimal fuss, there was work obviously to get it set up but this process was straight forward. We now have an e-commerce platform tightly integrated to our POS system, we have a mobile website that displays correctly on a small screen and renders very well. We offer our customers the same experience online as in our store “friendly knowledgeable and helpful” have a look for yourself and keep healthy and Happy! www.nutsandgrains.ie