Wreckless Skate Shop

The Business The Challenge The Results

Wreckless is a Skateboard, Inline Skate, BMX, Longboard, Roller Derby and Scooter product store with attitude, Based in Gorey Co Wexford.

Opened in 2006 by Grant Masterson who spotted a gap in the market for skate, BMX products and repairs. Wreckless have grown to one of the best known in Europe for these specialist sport products. Visit www.wreckless.ie for more information and for contact information.

Wreckless approached Positive Systems Solutions with specific areas in their business that needed some additional focus. Their business had grown organically and now the need to manage the operation better was imperative.

They were looking for a way to manage their inventory and stock better. A system that could track and trace product sales, returns and purchases without fuss and was not complicated. They wished to incorporate CRM which is in-built in RMS to help better manage their customers from POS through to delivery, the system also needed to be able to give full reporting to management and also eliminate as much admin as possible.

Wreckless also wished to have a system that could integrate with a web-store for live-stock and order processing. With that in mind, they also wanted flexibility while being easy to use and easy to train staff on.

Positive’s usual hands on approach made installation easy. PSS installed Microsoft Dynamics RMS (Retail Management System) since this was their first system it was extremely easy to implement as we did not have the problem of importing and inputting legacy data, we stared from fresh with correct and new data some supplied in product files others manually inputted. Positive Systems Solutions installed their POS system on P.C based machines for added speed, we installed receipt printers cash drawers label printers for items without codes along with the usual A4 printers for reports etc.. all with minimal fuss and on the windows platform.

Wreckless have been thrilled with their new EPOS system from Positive with Grant stating “I’ve saved hours of manual admin every week, I don’t know why I didn’t get this sooner.” “Stock is manageable Customers are easy to look after and I’m building a database that I can use to market to them. Processing order is done fast, efficiently and professionally. We now have thermal receipts!”

Wreckless are currently experiencing the following benefits

All stock items are priced correctly a stock valuation report can be viewed in a click of a button
Staff are trained much quicker, Staff training is cheaper
Visibility throughout the business is instant
Reduced shrinkage and correct stock holding
Management tasks are completed much fasted administration can be done while having a coffee
Staff have much more time to focus on customers and taking orders while administration is handled by the system
Business process is much more focused
Integrated e-commerce
Customers can see how much they save on receipts
Full item reservations through Layaway’s, commit and item to a customer and let them pay off over a period of time
Add notes, tracking details to orders
Powerful item search functionality

Microsoft RMS integration with Nitrosell e-commerce

Wreckless have now integrating their system Microsoft RMS from Positive Systems Solutions with Nitrosell e-commerce one system to handle all aspects of their sales channel from brick to clicks and all with our help

The new website went live on May 1^st 2013 and already has had a huge impact on the workload. Being and Integrated system it saves hundreds of man hours every year.

New features of the Wreckless Site – Grant Masterson Owner Wreckless

Navigation bar: Easier to understand Departments and categories. Items are grouped better so be sure to take your time and have a look through them
Filtered search: Refine your searches easier and quicker; choose from colours, options, sizes, widths all specific to the department or category. We love this feature and we hope it makes life shopping online easier
Real time stock: What you see available is what we have in stock and can be sent immediately and also Back in stock notifications; Get an email as soon as an items comes back into stock
Promotion coupons codes: Probably the biggest update is this feature; we now offer you the largest selection when buying a package. If you are looking for a Roller Derby package, Protection set or to get discount on grip tape for Decks, simply enters the codes at checkout to make the savings
One page checkout: The entire checkout is on one page, address, cart contents, shipping date, payment type and coupon codes are all on one handy page
New shipping rules: We have reviewed all the shipping options, weights of items and sizes of packages. There is a new collect in store option, specific courier option or even on a Friday afternoon; Saturday delivery option
Better email support: We are improved our newsletter page also, making it easier for you to stay informed about specific news. Please review your email newsletter and your specific newsgroup settings
New content pages: New and improved content pages, we are creating these all the time
Calendar: Keep up to date on events and important dates, add them to your own calendar
Shipping date: Choose a date for when to have your order sent out
Image resolution: Better, larger, clearer and more detailed image support

Client Testimonial

“All this is integrated it just makes things easy, selling on-line with one system for everything is just easy what more can I say” – Grant Masterson.