Conns Cameras is a family-run business operating from a specialist shop in the heart of Dublin city. With over 50 years in the industry, the business has earned a reputation for excellent customer service. Many team members have been with Conns for more than 15 years, making it second nature to build strong relationships with regular customers.
“You can’t beat Amazon on price, so you have to beat them on your knowledge, your service, and your ability to solve problems.”
— Gareth Craig, IT & Communications Manager at Conns Cameras
By focusing on expertise, personalized service, and problem-solving, Conns Cameras continues to stand out in a competitive market.
A custom solution was needed to deliver a website that set Conns Cameras apart from the competition. Along with connecting to RMH, several other integrations and developments had to be considered.
“The whole implementation process was very practical and encouraging. The collaborative approach was brilliant and made things very easy. Development and communication proceeded smoothly and allowed us to launch on schedule before a busy Christmas season.”
— Gareth Craig, IT & Communications Manager at Conns Cameras
Check out their journey in the video to see how the project came together seamlessly.
Conns Cameras: Seamless RMH integration
A Winning Collaboration
Positive Retail introduced Conns Cameras to WebSell, our integrated eCommerce partner. Conns has been using Retail Management Hero [RMH] in-store for many years, with Positive Retail as their trusted RMH distributor in Ireland.
“We have been working with Damien and the team at Positive Retail for years, through periods of significant upheaval in our industry and retail. Their advice and no-nonsense approach is greatly appreciated. We know we can trust the recommendations they give us, because they don’t sugar-coat any shortcomings and are happy to check details before giving an answer.”
— Gareth Craig, IT & Communications Manager at Conns Cameras
By combining the expertise of Positive Retail with WebSell’s eCommerce solutions, Conns found the perfect path to connect their RMH system to their website and grow online successfully.
Seamless POS and website integration makes managing online and in-store sales much easier at Conns Cameras.
“Integrating our offline and online sales has been vital over the past 12 months. Being able to update information in one place and have it automatically replicate to our website is reassuring. The ‘Get Web Orders’ feature on the POS makes processing online orders so much quicker.”
— Gareth Craig, IT & Communications Manager at Conns Cameras
This saves time and keeps operations running smoothly.
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