Retail Management Hero

The new & improved Microsoft Dynamics RMS

Introducing a practical POS approach to modern day retailing

Point-of-Sale Software For Retail

Retail Management Hero™ (RMH) is a complete point-of-sale (POS) solution that enables retailers to efficiently manage all their back office and POS activities. Packed with functionality to optimize inventory management and remove the guesswork from purchasing decisions, RMH is a standalone software system that helps small to medium-sized store chains improve business intelligence (BI) while operating smarter and faster throughout the entire retail environment. Packed with features and functionality, RMH addresses the needs of businesses in many verticals within the retail sector, including convenience, grocery, apparel, sporting goods, wine and spirits, gift and specialty.

INTUITIVE AND RESPONSIVE DESIGN

This point-of-sale solution understands retail — and was designed 100% with that in mind.

WORLDWIDE PARTNER NETWORK

RMH is distributed through a global network of partners in a wide range of industries.

SEAMLESS TRANSITION FROM RMS

Are you a current Microsoft Dynamics RMS partner or user? Good news!

EXTEND, CUSTOMIZE, SCALE

RMH is built to allow for a multitude of third-party add on integrations and application services.

Thrive In The Retail World

The Retail industry is an ever changing landscape.
Are you keeping up with demand?

Powerful Back Office Capabilities

With powerful reporting built into RMH, keeping an eye on your daily store reports is as easy as 1, 2, 3. Identify at a glance your moving inventory, real-time sales data and customer transactions, which will help you make informed business decisions. You also have the ability to create and customize your own reports!

Payment Processing Options

RMH comes built with payment processing options out of the box. Through RMH’s integration to payment gateways and processors, your customers have the flexibility to work with the processor of this choice. Key features include EMV, Gift Card, EBT, Cashback and more.

RMH Store

A SMART, STABLE & SCALEABLE SOLUTION

Retail Management Hero™ (RMH) Store is a complete retail point-of-sale (POS) solution that enables retailers to efficiently manage all their back office and POS activities. Packed with functionality to optimize inventory management and remove the guesswork from purchasing decisions, RMH helps small to medium-sized store chains improve business intelligence (BI) while operating smarter and faster throughout the entire retail environment. Together with the Store Manager and POS programs, RMH addresses the needs of businesses in many verticals within the retail sector, including convenience, grocery, apparel, sporting goods, wine and spirits, gift and specialty, and more. RMH Store integrates with RMH Central for centralized visibility and management across the retail store enterprise.

Easily Enhance and Extend RMH

Retailers will especially appreciate the extensible functionality within RMH, enabling them to integrate to a wide range of add-on modules and third-party packages for everything from eCommerce, mobility and reporting, to payment processing and hardware. They will also enjoy the customization options,  user-defined color schemes at the POS, technologies that are portable across platforms, as well as sophisticated SDK for developers to customize the solution both in the front and back office. There are also additional payment processors to RMH to facilitate global options for credit card / debit / other mobile wallet solutions.

Simple, clean and intuitive design

One of the most-loved features of RMH Store is the point-of-sale (POS) graphical user interface with its intuitive layout and fast learning curve. Retailers can easily process all the POS functions at the store checkout terminals, including sales transactions, inventory lookup, customer management, various tender entries, and more. Customize the POS screen with different backgrounds and colors. For example, change the font size, screen resolution and light/dark color scheme. There are also additional payment processors to RMH to facilitate global options for credit card / debit / other mobile wallet solutions.

Built-in Omnichannel Loyalty

Create powerful and flexible customer loyalty scenarios involving various types of loyalty points and rewards. Use active multiple loyalty programs at the same time and apply them to different item categories, customers, etc. This means the functionality to offer a wide variety of special incentives to devoted customers — for the long-term!

Powerful back office capability

Automate and manage back-office operations including merchandising, inventory and customers. You can also utilize wizards for setup and mass changes to the database as well as generate and customize reports. Retailers will appreciate the enhanced functionality to Purchase Order Processing, Inventory Control, and Accounts Receivable. For example, the Advanced Accounts Receivable feature can manage individual and grouped accounts for families and groups of people.

RMH Central

CENTRAL VISIBILITY AND MANAGEMENT OF YOUR RMH STORES

RMH Central is the fully integrated headquarters solution that configures, manages and reports on the Retail Management Hero (RMH) Stores. It enables small-to-large retailers in a variety of vertical markets to process and report on POS and in-store functions in a multi-store environment. This means that all stores in the retail enterprise running RMH can automatically communicate back up to the headquarters office everything from store configuration and customer accounts, to sales, pricing and inventory information on a daily basis. Retailers can trust that all data transfers are fast, secure and reliable, and also leverage the latest network communication technologies.

Inventory Control

Unify stock details across multiple stores and centralize management of your Suppliers, Purchase Orders, Invoices and Credit Notes, while easily creating Transfer Ins and Transfer Outs orders.

Fast Communications

Provide nearly instant updates to all your stores and automatically reconnect if connections are suddenly lost. Solution includes a built-in data integrity check.

Reporting

Obtain comprehensive analytics with a complete reporting solution for each aspect of your centralized store management. Retailers familiar with the Dynamics RMS HQ Reports will appreciate the easy transition to RMH Central Reports.

Accounts receivable

Manage house accounts and associated billing from any store or from a central office.

Loyalty

Leverage a complete customer loyalty and rewards program for building and retaining loyalty, support and dedication to your brand. It’s a centralized way to manage Incentive Groups, Collections, Redemptions, Accelerators and more.

Globalisation

Choose from multiple languages, VAT, tax and payment options.

Enhancements & extensions

Select from fully-vetted integrations and add-on modules that can enhance and extend RMH for customized usability, multi-functionality and optimal customer experience.

RMS Upgrade

Advance your point of sale system

Already using or looking for a Microsoft RMS upgrade? We’ve got you covered. With Retail Management Hero the transition is seamless. The solution is based on the highly successful RMS system so keeping your data, existing hardware and anything else tied to your current system can be easily upgraded.

RMH includes all the features that retailers love in RMS, and many of the hot keys, for example, do the same in RMH as they do in RMS. Also, RMH supports the majority of the hardware supported by RMS, avoiding the expense of costly upgrades in IT infrastructure.

Tailored for retail

Retailers will appreciate the added and enhanced functionality in RMH. For example, the RMH interface was completely rewritten for both the front office and back office. There are major improvements in the back office, especially to Purchase Order Processing, Inventory Control, and Accounts Receivable. RMH’s Advanced Accounts Receivable feature can manage individual and grouped accounts for families and groups of people. The POS includes user-defined color schemes, completely new technology that will be portable across platforms, as well as sophisticated SDK for developers to customize the solution both in the front and back office. There are also additional payment processors to RMH to facilitate global options for credit card / debit / other mobile wallet solutions.

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