Microsoft RMS Store Operations delivers a complete retail solution that can be run as a stand-alone application in individual stores, as well as connected to the head office using Microsoft RMS Headquarters.

Positive also have a integrated chip and pin module for your RMS install, this greatly reduces time processing credit/debit card transactions as this integration runs over your broadband, Integrated chip and pin is also more secure and safe and eliminates errors processing credit/debit payments. It is a perfect solution for any busy business where customer satisfaction is a top priority.

This powerful software package automates POS processes and store operations including sales transactions, purchasing, inventory management, staff and reporting.

We’ll run through each feature below and you can also view our PDF’s and Articles. Feel free to call us on (01) 629 6058 for advice or to arrange an on-site demo.


Click below to navigate quickly of the following sections;

Setup & Configuration

  • Microsoft Dynamics RMS Store Operations installs and sets up easily. Employees can learn point-of-sale (POS) functions in minutes, and customizable online help is available at all times.
  • Set up custom POS buttons to quickly access Web sites, software packages, and application tools.
  • Quickly configure POS screens to display exactly the information your clerks need.
  • Customize receipts and price labels with graphics and logos.
  • Streamline buying with ordering levels, best-price suppliers, and automatic purchase order (PO) generation.
  • Choose from 15 user-defined fields for customer information—for example, birth date, driver’s license number, and resale permit number.
  • Add protection for every menu and field based on built-in cashier security levels, including the ability to customize how cashiers work with the POS and daily transactions. Data fields can be hidden, view-only, or editable.
  • Add new lanes or stores with minimal disruptions to retail service—your solution offers a common POS platform that spans single or multiple store locations.

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Stock Inventory & Purchasing

  • Track and manage inventory using any stock and sales method and inventory types that include standard, serialized, kit, assembly, matrix, lot matrix, voucher, non-inventory, and weighed.
  • Support an unlimited number of inventory items and transactions.
  • Efficiently process and manage work orders, back orders, layaways, and quotes.
  • Automatically calculate inventory replenishment based on reorder point/restock level or quantity sold.
  • Support multiple suppliers for each item.
  • Define master pack quantity for ordering.
  • Assign item substitutes and maintain unlimited item aliases.
  • Attach special notes and reminders to specific items.
  • Export POs to Microsoft Office Excel and Microsoft Office Word for easy customization and viewing in a matrix grid format.
  • Receive shipments and transfer inventory in/out.
  • Use the Label Wizard to design graphical and bar code labels with or without your company logo.
  • Use wizards to quickly add inventory and facilitate large changes to the database.
  • Easily manage and modify complex item requirements and quickly add items to POs.
  • Store and track offline inventory—for example, items not for sale.
  • Ship and track inventory and orders through online services.
  • Print kit components on receipt.

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Sales Transactions

  • Speed transactions with touch-screen support and user-defined keyboard shortcuts.
  • Access the Internet quickly with online capabilities directly built into the POS transaction screen.
  • Automatically look up prices, including sales, quantity discount, and promotional pricing.
  • Handle U.S. and European sales tax and multiple tax rate tables, such as percent, base, and cap.
  • Easily look up quantity on hand and item attributes such as extended description and sub descriptions, as well as display a picture.
  • Quickly perform post-voids.
  • Ship to multiple locations, select shipping carrier, and calculate shipping charges by weight/value.
  • Search by account number, name, company, address, phone/fax number, e-mail address, and “ship to” information.
  • Set a default account type for new customers and define different account types—for example, revolving.
  • Look up, adjust, and track invoices for specific customer accounts.
  • Apply finance charges on accounts.
  • Bill payments for net terms.

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Credit and Debit Card Processing

  • Eliminate middleware for credit card processing and online debit support.
  • Do away with credit card terminals and dedicated phone lines for transaction processing.
  • Process a variety of cards, including MasterCard, VISA, Diners Club/Carte Blanche, American Express, Discover Card, and personal identification number (PIN) debit cards.
  • Help ensure optimal credit card discount rates when cards need to be entered manually with Address Verification Support (AVS).
  • Take advantage of Microsoft Dynamics RMS integration with PC Charge, ICVerify, and other leading providers.

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Pricing, Sales and Promotions

  • Discount entire sale or selected items at time of sale, including mixed-case discounts.
  • Set up mix/match and “Buy X, Get Y” pricing structures and schedules, including fixed price and percentage discounts.
  • Utilize lot pricing (single, six-pack, case, and more).
  • Assign multiple price levels/customer (price break tables).
  • Set up discounts from retail—including percentage discounts—markups from cost, and discounts by dollar amount.
  • Set profit margin.
  • Assign subtotal amount.

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Customer Management

  • Grant automatic discounts and differential pricing to special customers by using up to four levels of pricing.
  • Reprint electronic receipts to resolve disputes, speed rebates, and verify purchase dates and amounts.
  • Accept multiple tenders such as credit cards, coupons, gift vouchers, foreign currencies, and government stamps.
  • Sell—even when your network is down—using the Terminal Offline feature.
  • Sell and redeem vouchers, gift certificates, and gift cards.
  • Process returns, issue store credit, and process deposits on orders.

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  • Instantly access a complete history of purchases, payments, and account information at the POS.
  • Remind customers who forget items they normally purchase, and suggest up-sells, sale items, and volume discounts.
  • Serve others while keeping a stalled transaction “on hold.”
  • Capture, show, or hide customer contact and demographics on the POS screen.
  • Accommodate partial payments and account payments.
  • Use the customer data in Microsoft Dynamics RMS Store Operations to help create mailings targeted directly to customers’ special interests.
  • Customize receipts with promotions for new products and specials.
  • Broadcast Net Display Channels to customers waiting in line, including preselected Web sites, Web pages, and ads.

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Staff Management

  • Put items on sale/promotion, set up commission structures, and assign commissions to selected sales representatives.
  • Quickly see which associates sell best to better manage staffing needs.
  • Help ensure that tasks are completed with a calendar event planner, reminder messages, and the ability to send messages to cashiers.
  • Improve efficiencies for managing staff with a built-in time clock, time-card reports, and tracking for employee information.
  • Generate cashier log reports.

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  • Preview, print, or export data in multiple formats.
  • Filter, hide, sort, and group data the way you want.
  • Add your logo for formal reports.
  • Drill down to modify the database directly from reports.
  • View and print daily sales graphs and journals from any register.
  • Preview, search, and print journals by register, batch, and/or receipt number.
  • Print X, Z, and ZZ reports.
  • Adjust report headers/columns on screen.
  • Quickly drill down from summary reports to detailed reports.
  • “Memorize” report settings.

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  • Work with familiar Microsoft Office system applications such as Office Excel and Office Word.
  • Work with existing computers and OPOS (OLE for POS)-compatible peripherals.
  • Use Electronic Draft Capture (EDC) and integrate with leading credit card services to reduce fraud and human error.
  • Connect retail and financial management through integration with Microsoft Dynamics GP.
  • Manage accounts receivable in Microsoft Dynamics RMS Store Operations, then trade summary POS data with popular accounting software such as Intuit QuickBooks (U.S. version).
  • Enhance Microsoft Dynamics RMS with add-in functionality, including eCommerce solutions, personal digital assistance (PDA) and mobile/wireless stations, and integration to legacy systems, EDC, and credit card services.

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Get in touch with us

As always, just give us a call to discuss your specific requirements. We are more than happy to help. Our telephone number is 01 6296058.

Contact us for a free demo